Frequently Asked Questions

SMS stands for Short Message Service — a way to send brief text messages (up to 160 characters) directly to any mobile phone. It is one of the most effective marketing channels with near-100% open rates.

Enter the country code followed by the mobile number without a leading zero. For example, for India: 919811112345 (91 = India country code, then the 10-digit number).

Our platform supports bulk sending to thousands of numbers simultaneously. For best performance, we recommend batching large lists. Our team can guide you through optimal settings for high-volume campaigns.

Key advantages include: Single & Bulk messaging, contact grouping, low per-message cost (best price in the market), zero upfront infrastructure cost, fast delivery, real-time delivery reports, custom Sender IDs, DND filtering and 24×7 support.

A Sender ID is the name or number that appears as the "from" identity on the recipient's phone. For example, "SMSFOR". You can create and manage unlimited Sender IDs on our platform.

Templates are pre-saved messages you create once and reuse across campaigns. They also serve as TRAI-approved DLT templates, which are mandatory for sending commercial SMS in India. You can manage them easily from your account dashboard.

You can add contacts individually through the dashboard, or upload a CSV/Excel file in bulk. Our built-in Excel Plugin Tool makes this even faster. Contacts can be organised into groups for targeted campaigns.

The WhatsApp Business API is an official service by Meta (WhatsApp's parent company) that allows businesses to send messages to customers at scale — including automated notifications, OTPs, and marketing messages — via approved templates.

RCS (Rich Communication Services) is the next generation of SMS. Unlike standard SMS, RCS supports images, videos, carousels, quick-reply buttons, branded sender profiles and read receipts — delivering a rich app-like experience directly in the native messaging app.

The WhatsApp Blue Tick (Official Business Account) is a verification badge granted by Meta to established businesses. It appears next to your business name and tells customers your account is authentic — greatly improving trust and engagement.

Yes! Via WhatsApp Promotional SMS service, you can broadcast offers, discounts, and brand messages to opted-in customers. All messages must follow Meta's commerce and messaging policies and use pre-approved templates.

DLT (Distributed Ledger Technology) is a TRAI-mandated registration system for all commercial SMS senders in India. Every business that sends promotional or transactional SMS must register their company, Sender IDs, and message templates on the DLT portal of a telecom operator.

Absolutely. We offer a fully managed DLT registration service — we handle entity registration, Sender ID setup, and template approval across all major telecom operators (Airtel, Jio, Vi, BSNL and more). Contact us to get started.

Typically required: Business PAN card, GST certificate, business registration certificate (e.g., Incorporation cert / Shop Act), authorised signatory Aadhaar & PAN, and a company letterhead. Requirements may vary by operator. Visit our DLT page for the full list.

Credit card payments are processed instantly and credits appear in your account immediately. For NEFT/bank transfers or demand drafts, credits are added once payment is confirmed by our team — typically within 1 business day.

Click the "Forgot Password" link on the login page and enter your registered email address. A password reset link will be sent to your email within a few minutes. If you don't receive it, check your spam folder or contact our support team.

Yes — we offer a complimentary account setup with a demo walkthrough. Contact our team to get started and we'll help you set up your account, configure Sender IDs, and guide you through your first campaign at no cost.